Without doubt, a strong therapeutic relationship is very important and all therapists work very hard to establish this with their clients. However, sometimes, for various reasons, you may feel it necessary to change your therapist. Firstly, we would encourage you to talk through any issues that you may have in the therapeutic relationship with your therapist – they are all professional, there to work collaboratively with you and will openly discuss and try to resolve any issues you may have. If, for whatever reason, these issues cannot be resolved, we are happy to consider a change of therapist; however, this is dependent on the availability of an alternative therapist and may also impact upon the ‘flow’ of your therapy.

All ThinkingThrough Cognitive Behaviour Psychotherapists are fully trained, qualified and UK accredited. Each therapist maintains their accreditation with the British Association of Behaviour and Cognitive Psychotherapists (BABCP). The BABCP is the professional body that ensures public protection through prescribing minimum standards of clinical practice, clinical supervision and continued professional development to all accredited therapists. The BABCP also set-out a ‘Standard of Conduct, Performance and Ethics’ that all members have a professional duty to adhere to.

The BABCP hold a public register of their members and accredited status. Please visit the ‘Online CBT Register’ where you are able to check the status of your therapist.

Meeting with your therapist online is just a different method of meeting with them face-to-face. Research has shown the effectiveness of CBT delivered online is the same as when delivered in a therapy room. There are also advantages to having CBT online: you get to choose where to have your sessions and there’s no unnecessary travelling involved.

Before you meet any of our therapists online, you will have had the opportunity to test both your equipment and your internet connection speed. If you feel that one or both are insufficient then we advise against making a therapy appointment.

Once a therapeutic journey is underway, technology issues that prevent a session from starting or continuing will be considered on a case-by-case basis. Should the technical issues lie with your therapist, we will happily reschedule that session without further charge. Rest assured, however, that technical problems are infrequent and are often resolved quickly.

Throughout all therapeutic treatment, progress is reviewed at every session with your therapist. Should you have any questions about your progress, please raise these directly with your therapist.

All therapeutic relationships are bound by confidentiality. In short, this means that your therapist will not talk about you or share any details about you without your prior, explicit agreement. However, as mental health professionals, each therapist is legally and morally required to ensure the safety of any individual first and foremost. This does mean that if they are significantly concerned about you or somebody else’s safety and/or wellbeing, they may need to breach this confidence and report their concerns to the relevant authority. All therapists would endeavour to resolve safety or wellbeing concerns without doing so, encourage clients to contact any necessary authorities themselves or make explicit their intention to contact authorities with or without your consent.

All therapists will discuss their therapeutic work with their clinical supervisors. These meetings are highly professional and bound by the same confidentiality guidance. All client details and identifiable information is anonymised throughout these discussions.

In most cases, it is not appropriate to have third parties joining sessions. However, it can sometimes be an essential part of therapeutic work. This issue should be discussed with your therapist who will advise you.

It is important to note that ThinkingThrough…Therapy is NOT suitable for crisis or urgent situations. We have provided clear instructions on who you should contact in these circumstances.

It is unlikely that there will be any need for you to contact your therapist directly between sessions. Should this be necessary, the details will be discussed by your therapist.

If you need to cancel or amend a pre-existing booking, details will be provided about how to do this.

Security and privacy are of utmost importance to us and our internal policies and procedures reflect that. For more details about how we keep your information secure, please read our Privacy Policy.

Security and privacy are of utmost importance to us and our internal policies and procedures reflect that. For more details about how we keep your information secure, please read our Privacy Policy.